Shipping Policy

Shipping Policy for stisery.com

Effective Date: April 11, 2026

Welcome to stisery.com (the “Website”). This Shipping Policy outlines the terms and conditions governing the shipping of products purchased from our Website, including order processing times, shipping methods, delivery timelines, shipping costs, international shipping requirements, and related policies. By placing an order on stisery.com, you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy. For any questions or concerns regarding shipping, please contact us using the information provided at the end of this policy.

We are committed to providing reliable, transparent, and efficient shipping services to ensure your orders are delivered in a timely manner while complying with applicable international shipping regulations, including those in the European Union (EU), European Economic Area (EEA), United States, and other regions. Our goal is to set clear expectations for delivery and provide you with a seamless shopping experience from order placement to delivery.

1. Order Processing Time

All orders placed on stisery.com are processed within 1-2 business days (Monday to Friday, excluding weekends and major holidays). Processing time refers to the period between order placement and shipment, during which we verify payment, prepare your products, and package them securely for delivery. This processing timeline aligns with industry standards and ensures we maintain quality control for every order.

• Orders placed before 5:00 PM (GMT) will begin processing on the same business day; orders placed after 5:00 PM (GMT) will be processed on the next business day.
• During peak seasons (e.g., holidays, sales events), processing time may be extended to 3-4 business days due to increased order volume. We will notify you in advance of any such delays on our Website and via order confirmation emails.
• Custom-made, personalized, or made-to-order products may require additional processing time (3-7 business days), which will be clearly indicated on the product page at the time of purchase.

2. Shipping Methods and Delivery Timelines

We partner with reputable shipping carriers (including UPS, FedEx, DHL, USPS, and regional carriers) to offer reliable shipping options tailored to your location and needs. Delivery timelines vary based on your shipping address and the selected shipping method, and all timelines are estimates (not guarantees), as unforeseen delays may occur.

2.1 Domestic Shipping (Within Your Country/Region)

For domestic orders (within the same country as our fulfillment center), we offer the following shipping options:

• Standard Shipping: Estimated delivery time of 3-5 business days. This is our most cost-effective option and is ideal for non-urgent orders. As of November 2024, the average domestic delivery time for ecommerce stores is 2.56 days, and our standard shipping aligns with this improved efficiency.
• Express Shipping: Estimated delivery time of 1-2 business days. This option is available for an additional fee and is recommended for urgent orders. Over 40% of U.S. consumers expect delivery within 2-3 days, making express shipping a popular choice for time-sensitive purchases.
• Next-Day Shipping: Available for select locations, with delivery by the next business day (for orders placed before 5:00 PM GMT). This option is subject to location availability and additional fees.

2.2 International Shipping (Outside Your Country/Region)

We offer international shipping to most countries and regions worldwide. International delivery timelines include both processing time and transit time, and may be affected by customs clearance, local postal services, and other factors beyond our control.

• Standard International Shipping: Estimated delivery time of 7-14 business days. This option is cost-effective for international orders and includes basic tracking.
• Express International Shipping: Estimated delivery time of 3-5 business days. This option includes full tracking and faster transit, with delivery by reputable international carriers (DHL, FedEx). We recommend this option for international orders to minimize transit time and ensure visibility throughout the shipping process.
• Please note that some remote locations may require additional delivery time (1-2 extra business days), and we reserve the right to adjust shipping methods for remote areas to ensure delivery.

3. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, your shipping address, and the selected shipping method. The total shipping cost will be displayed at checkout before you complete your purchase, so you can review and confirm the cost prior to payment. We offer several shipping cost options to accommodate different budgets and delivery needs:

• Domestic Shipping Costs: Standard shipping costs start at [Insert Minimum Domestic Shipping Cost], with rates increasing based on order weight and distance. Express and next-day shipping costs are calculated based on order details and location.
• International Shipping Costs: Standard international shipping costs start at [Insert Minimum International Shipping Cost], with rates varying by country/region and order weight. Express international shipping costs are higher and depend on the destination and order size. Carrier rate increases averaging 5.9% in 2026 may affect international shipping costs, and we will always display the most up-to-date rates at checkout.
• Free Shipping Eligibility: We offer free standard shipping on domestic orders over [Insert Minimum Order Value for Free Domestic Shipping] and free standard international shipping on orders over [Insert Minimum Order Value for Free International Shipping]. Free shipping is automatically applied at checkout when your order meets the minimum value requirement. This strategy helps reduce shopping cart abandonment and improve customer satisfaction.

Shipping costs are non-refundable, unless the order is canceled before shipment or delivered damaged due to carrier error (see Section 7 for details on damaged shipments).

4. Order Tracking

Once your order is shipped, we will send you a shipping confirmation email containing a unique tracking number and a link to track your package. You can also track your order by logging into your account on stisery.com and navigating to the “Order History” section.

• Tracking information may take 24-48 hours to update after shipment, as it takes time for the carrier to process and scan the package. We recommend waiting this period before contacting us about missing tracking updates.
• For international orders, tracking may be limited once the package reaches the destination country, as local postal services may not provide detailed tracking updates. You can contact the local postal service with your tracking number for additional information.
• Tracking your order is essential for monitoring delivery status, and we encourage all customers to use the provided tracking link to stay informed about their package’s progress.

5. International Shipping: Customs, Duties, and Taxes

For international orders, customers are responsible for all customs duties, taxes, and fees imposed by the destination country. These charges are not included in the product price or shipping cost and are collected by the customs authority or carrier upon delivery. It is your responsibility to familiarize yourself with the customs regulations and potential charges for your country/region.

• We will provide accurate shipping documentation (including commercial invoice, packing list, and HS codes) to facilitate customs clearance. As of September 2025, USPS requires all commercial international shipments to include a six-digit HS code on customs declarations, and we fully comply with this requirement.
• Customs processing times vary by country and may delay delivery beyond the estimated timeline. We are not responsible for customs delays or additional charges, and we cannot predict the exact amount of duties or taxes you may incur. For EU customers, note that the EU’s €3 per-item duty replaced the de minimis exemption in 2026, which may affect your order’s customs charges.
• If you refuse to pay customs duties or taxes, the package may be returned to us, and you will be responsible for all return shipping costs and any additional fees. We will not issue a refund until we receive the returned package and verify its condition.
• For shipments to the EU, we comply with the ICS2 system requirement to submit HS codes,货物描述, and收货人 address 24 hours before shipping to avoid delays.

6. Shipping Restrictions

We reserve the right to refuse shipping to certain locations due to legal restrictions, carrier limitations, or safety concerns. The following restrictions apply to all orders:

• We do not ship to PO boxes, APO/FPO addresses, or military bases, unless explicitly stated otherwise on the Website. If you provide a PO box address, we may contact you to request a physical address for delivery.
• Certain products (e.g., liquids, flammable items, sharp objects) may be subject to shipping restrictions due to carrier regulations or international laws. These restrictions will be clearly indicated on the product page, and we will not process orders for restricted products to non-eligible locations.
• We do not ship to countries or regions subject to international sanctions or trade restrictions. If you place an order to a restricted location, we will cancel the order and issue a full refund.

7. Damaged, Lost, or Missing Shipments

We take great care in packaging your products to ensure they arrive safely. However, if your package is damaged, lost, or missing, please contact us immediately to resolve the issue:

• Damaged Shipments: If your product arrives damaged or defective, please contact us at shipping@stisery.com within 7 calendar days of delivery, including photos/videos of the damaged product and packaging. We will arrange for a replacement, full refund, or return (at our expense) based on your preference. We may ask for additional documentation to file a claim with the carrier.
• Lost or Missing Shipments: If your package is not delivered within the estimated delivery timeline (plus 3 business days for domestic orders or 7 business days for international orders), please contact us with your order number and tracking information. We will investigate the issue with the carrier and provide updates within 2-3 business days. If the package is confirmed lost, we will issue a full refund or send a replacement at no additional cost.
• We are not responsible for lost or stolen packages that are marked as “delivered” by the carrier. If your package is marked delivered but not received, please check with your local carrier, neighbors, or building management before contacting us. We can assist in filing a claim with the carrier, but we cannot guarantee a refund or replacement for packages marked as delivered.

8. Order Cancellations and Shipping Changes

You may cancel your order or request a shipping address change within 24 hours of placing the order, provided that the order has not yet been shipped. To cancel an order or change the shipping address, please contact us at support@stisery.com with your order number and the requested change.

• Once an order has been shipped, we cannot cancel it or change the shipping address. If you need to redirect a shipped package, please contact the carrier directly using the tracking number provided in your shipping confirmation email.
• If you cancel an order before shipment, we will issue a full refund (including shipping costs) within 3-7 business days to your original payment method.

9. Packaging

We use high-quality packaging materials to protect your products during transit, ensuring they arrive in perfect condition. Our packaging is designed to be secure and may include boxes, packing paper, bubble wrap, and other protective materials to prevent damage. We also offer optional branded packaging for a enhanced unboxing experience, which can be selected at checkout for an additional fee. Custom packaging materials, such as branded stickers or thank-you cards, may be included to enhance your shopping experience.

For international shipments, we use packaging that complies with international shipping regulations, including proper labeling and documentation to facilitate customs clearance.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier rates, applicable laws, or customer feedback. We will notify you of any material changes by posting the updated policy on our Website and updating the “Effective Date” at the top of this page. Your continued use of our Website and services after the effective date of the updated policy constitutes your acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Shipping Policy, your order’s shipping status, or international shipping requirements, please contact us at:

Email: shipping@stisery.com

Address: [Insert Fulfillment/Shipping Address, if applicable]

Phone: [Insert Phone Number, if applicable]

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT), and will respond to your inquiry within 2-3 business days.

12. Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of laws principles. Any disputes arising out of or in connection with this policy shall be resolved in the courts of [Insert Jurisdiction], unless otherwise required by law. For international customers, we will comply with local shipping and customs laws applicable to your region, including EU and US regulatory requirements.